Frequently Asked Questions
Orders & Shipping
Where is my order shipped from?
All orders are shipped from our Melbourne warehouse, with stock held locally for fast dispatch across Australia.
How quickly will my order be dispatched?
Orders are typically processed and dispatched within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.
How long does shipping take?
Most metro Australian deliveries arrive within 2–5 business days. Delivery times may be slightly longer for regional and remote areas.
Which courier will deliver my order?
We work with trusted delivery partners including Australia Post and other national courier services. The carrier used will depend on your location and the size of your order.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.
My order hasn't arrived. What should I do?
If your order is delayed beyond the expected delivery timeframe, please contact our team with your order number and we'll investigate it for you.
Products
Are all Cafec products made in Japan?
Yes. Cafec brewing equipment and filter papers are manufactured in Japan, maintaining the high standards of quality and precision that have made Cafec a trusted name among coffee professionals and home brewers worldwide.
What makes Cafec filter papers different?
Cafec filter papers are designed specifically to optimise coffee extraction. Different paper types feature unique densities, crepe patterns and flow rates, allowing you to tailor your brew to different coffee styles and roast profiles.
What's the difference between Light Roast, Medium Roast and Dark Roast filter papers?
Each filter paper is designed with a different flow rate to complement specific roast characteristics:
- Light Roast papers slow the flow slightly to encourage fuller extraction.
- Medium Roast papers offer balanced flow and extraction.
- Dark Roast papers promote faster flow to help reduce bitterness and over-extraction.
Many brewers also experiment across different paper types to achieve their preferred flavour profile.
What are Abaca filter papers?
Abaca filter papers are made using sustainably sourced Manila hemp fibres combined with wood pulp. They are known for their excellent flow rate, durability and clean cup profile, making them a favourite among specialty coffee enthusiasts.
Will Cafec filters fit my dripper?
Many Cafec filter papers are compatible with popular cone-shaped brewers, including Cafec Flower Drippers and compatible V60-style brewers. We recommend checking the product description for sizing and compatibility information before ordering.
Are Cafec products suitable for beginners?
Absolutely. Whether you're making your first pour-over coffee or refining a competition-level brewing routine, Cafec offers products designed to help you brew consistently excellent coffee.
Ordering & Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal and other secure payment methods available at checkout.
Can I place an order by invoice or purchase order?
Yes. If you're ordering on behalf of a café, business or organisation, please contact us and we'll be happy to arrange an invoice or process a purchase order.
Can I modify or cancel my order?
If your order has not yet been dispatched, we'll do our best to assist. Please contact us as soon as possible after placing your order.
Do you offer wholesale pricing?
Yes. We work with cafés, roasters and coffee businesses across Australia. Contact our team to discuss wholesale opportunities.
Returns & Support
What if my order arrives damaged?
If your order arrives damaged or faulty, please contact us as soon as possible with photos of the item and packaging. We'll work quickly to arrange a replacement or suitable resolution.
Can I return an item if I change my mind?
We accept returns on unused items in their original condition and packaging, subject to our returns policy. Please contact us before sending any item back.
What happens if I receive the wrong product?
If we've sent the incorrect item, we'll arrange for the correct product to be sent and provide instructions for returning the original item.
Do your products come with a warranty?
All products are covered by Australian Consumer Law. If you experience a manufacturing fault, please contact our customer support team for assistance.
Which filter paper should I choose?
Which filter paper should I choose?
If you're new to Cafec, our Assorted Filter Paper Packs are a great way to compare different paper styles and discover how they influence flavour and extraction.
Do I need to rinse Cafec filter papers before brewing?
Most brewers recommend rinsing filter papers before brewing to remove any paper taste and preheat your brewing equipment. Cafec Filter Papers are oxygen bleached and no chemicals or glues are used when produced so it is not necessary to rinse Cafec filter papers.
Can I use Cafec products with non-Cafec brewing equipment?
Yes. Cafec products are compatible with a wide range of brewing equipment. Product descriptions include compatibility details where applicable.
I'm new to pour-over coffee. Where should I start?
A Cafec Flower Dripper paired with our filter papers is an excellent starting point. Consistent pouring, fresh coffee and a quality grinder will help you achieve great results from day one.
Contact Us
Still have a question?
We're here to help.
Contact our team via the Contact Us page or email us directly and we'll get back to you as soon as possible.